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Silverlight Update

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Silverlight Update

I am using Windows 9 with a Google Chrome Browser and receive a error message asking me to upgrade the Microsoft Silverlight plugin.  When I click on the provided link to upgrade I receive a message that states "unable to install silverlight.  A 64 bit version of silverlight is already installed."  

I have uninstalled and reinstalled silverlight and it doesn't change the messages.  

Thanks for your help

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Re: Silverlight Update


ashdimaggio wrote:

I am using Windows 9 with a Google Chrome Browser and receive a error message asking me to upgrade the Microsoft Silverlight plugin.  When I click on the provided link to upgrade I receive a message that states "unable to install silverlight.  A 64 bit version of silverlight is already installed."  

I have uninstalled and reinstalled silverlight and it doesn't change the messages.  

Thanks for your help


Try uninstalling Silverlight first then try installing it again. To uninstall:

 

  1. Close your Internet browser.
  2. Click Start and select Control Panel.
  3. Select Uninstall a Program.
  4. Choose Microsoft Silverlight.
  5. Click on Uninstall.
  6. Click YES to Uninstall Microsoft Silverlight.

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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