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Silverlight Failure

New Poster

Silverlight Failure

I am unable to view xfinity TV due to a Silverlight failure. I have uninstalled and then reinstalled Silverlight at least 20 times with no positive results. Please advise me on a solution to this problem. I use comcast because of xfinity and will not continue my service if this is not rectified. The issue arose on August 13, 2012 and was not a problem before this date.

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Official Employee

Re: Silverlight Failure


Volgumby wrote:

I am unable to view xfinity TV due to a Silverlight failure. I have uninstalled and then reinstalled Silverlight at least 20 times with no positive results. Please advise me on a solution to this problem. I use comcast because of xfinity and will not continue my service if this is not rectified. The issue arose on August 13, 2012 and was not a problem before this date.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Silverlight Failure

 
 
My Device Information My Zip Code: 37064 My Cable Provider: Comcast Nashville Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 173.20.96.248 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/2; NP06; .NET4.0C) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Tue Aug 14 12:01:55 CDT 2012 Server Clock Time: Tue Aug 14 12:01:29 CDT 2012
My Account Information Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, bo, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False Trying to watch Trueblood on xfinity

 

New Poster

Re: Silverlight Failure

The problem appears to be with the Trueblood video. I am able to view other xfinity shows. Thanks

Official Employee

Re: Silverlight Failure


VolGum wrote:

The problem appears to be with the Trueblood video. I am able to view other xfinity shows. Thanks


Are you receiving an error message when videos are not working? Are any other HBO shows giving you this same error?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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