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Cannot watch TV-MA shows on Showtime Anytime xBox app, borwser, or ipad app. All give the same message about being block by parental controls. All parental controls are off on the account, the xbox, everywhere I can think to look. This worked yesterday. Never have used parental controls.
Same here. I just ordered showtime anytime for the MA shows mostly and can't even watch them now due to this stupid error! Some one please address.
Go to the Xfinity website and choose any Showtime program that has a restricted rating such as Masters of Sex
Try to watch it in online on your computer
A message should come up saying that you have Parental Controls in place. Click on the link to manager parental controls.
On the page that appears, turn the Parental Controls off in the tab on the top of the page, or you can save your prefrences in the slider controls.
If you're using Apple TV or Xbox, you might need to go to into the Showtime app, go to settings, and unlink device. Then, relink your Apple TV or Xbox after you remove your parental controls through your TV provider. That worked for me.
1. Go to Settings in the Showtime Anytime app > Unlink Device > Yes
2. Settings > Activate Showtime Anytime
3. Choose your cable provider. An activation code appears.
4. Follow instructions (interface may have changed slightly). Have your Login info ready for step d. below.
a. From a browser, go to showtimeanytime.com/activate
b. Skip or click through any advertising [Stupid user experience, Showtime!]
c. Click Login > Select your cable provider
e. Select device (AppleTV or xBox)
f. Enter Activation Code into browser and click Submit.
g. Click Continue on AppleTV
I Have had the same problems, and unlinking and reactivating did not work.
What worked for me was to play the movie or program on the iphone or ipad first for a few seconds.
Then when I went back to the Apple TV it asked to resume and played fine.
Unlink and re-link~
Tried to tune into season 4 of Homeland on Apple TV ..Thats worked for me- Thanks Qwerty!!!!
Same issue as descibed above- reset of Apple TV solved issue. On Apple remote, press menu and down keys simultaneously for a few seconds until white indicator light on Apple TV unit begins to flash rapidly. Apple TV will restart/reboot and it should be working correctly. Worked for me.
Don't know about HBO, which I haven't yet tried to fix, but deleting the showtime app and then reinstalling it on my ipad worked for me. You need to know your comcast username and login to reconnect Showtime to your xfinity account, so be prepared. Then start up the show (Homeland in my case too) on ipad or iphone, and stop it. Then it;s back to the TV: exit apple TV, re-enter it, and choose Homeland (or whatever) again. It asks if you want to resume or restart. I resumed and ... voila. Now, on to HBO.... Comcast claims this is a Showtime problem but if that's the case why is HBO doing the same thing? I'm hoping the process will work for HBO too.
I had this same problem. Showtime Anytime working one day and the next day it was giving me the parental controls error message. Same error on multiple Apple TVs and iPad. No parental controls set on Showtime app or on Comcast account. Unlinking and re-linking did not work. After the normal challenges with Comcast's front line (e.g. one guy that rebooted my cable box, confirmed that it didn't work, then forwarded me to someone else who told me it was an app issue and forwarded me to someone else) I finally got to the right group. Don't speak with the normal folks at Comcast, they are not equiped to deal with these types of issues. Ask to be transfered to the app support group (or technical services). A guy named Paul in that group was able to figure it out and get things working. Reference the case for Mr. Bill.
Comcast - please document the solution to my case and post to the forum so there is a documented solution. It will save your customers a lot of frustration and your call center a lot of calls.
Now.............back to the final 3 episodes of Californication.
GUYS, I FIGURED IT OUT.
After all sorts of troubleshooting, I finally decided to climb the Comcast phone tree, at least to bring this issue to light. Ended up speaking to three tiers of technical support (big ups to y'all w/ a special shoutout to Robert) and the problem was finally resolved by resetting the parental controls via "master settings" on our TV/cable box.
To be clear, Comcast customer service still infuriates me, but the folks who go off script are pleasant and helpful. Or perhaps my expectations were just dirt low. In any case, hope this helps out the next person.
Ive been binge watching Dexter. I just tried to start the last episode and it now tells me my parental controls dont allow it. On the showtime anytime app it says movies and tv shows are both unrestricted. Its been working for the last few days but now on the very last episode its stopped. Ive even tried to go back and run previous episodes and those dont work either. Any ideas?