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Selected OnDemand Movie not available for cable box??

New Poster

Selected OnDemand Movie not available for cable box??

I am trying to rent a movie on demand which shows up on the xfinity tv remote app but not when I search OnDemand with my regular comcast remote. When I try to select this movie on the app, I get an error message saying this selection is not available with my cable box. Neither HD nor regular format will work and it's
an HD box. The movie is just a regular movie--"The Other Woman." Any suggestions??? Thanks.
Regular Contributor

Re: Selected OnDemand Movie not available for cable box??

Can you send a screenshot and your Comcast ID to me as a private message?  Have you tried searching for the movie on your STB directly using your remote?

Official Employee

Re: Selected OnDemand Movie not available for cable box??

You may want to check again, it has the "just added" label and has both HD and SD choices available. It may have shown on the app before The STB.




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