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Screen stuck on "now connecting to your entertainment experience"

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Message 51 of 75
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Posted by
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Message 52 of 75
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Alsn3 wrote:

Mine is stuck as well


Did you follow the instructions in the previous post on how to (hopefully) resolve this?




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Message 53 of 75
825 Views

Deleting cache didn't work

Works incognito... but you guys dont let me use the stuff im paying for incognito. Or in regular. W.T.F is going on. like 2 weeks now... is this real?

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Message 54 of 75
791 Views

I've deleted temp files, history etc. (cache) a zillion times. 

Still just hangs there one that screen.

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Message 55 of 75
766 Views

No clue how but it ramdomly started working today.

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Message 56 of 75
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I'm still stuck and can't figure it out, what info do you need to reset

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Message 57 of 75
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Posted by
Official Employee

Message 58 of 75
711 Views

woodyd wrote:

I'm still stuck and can't figure it out, what info do you need to reset


I deprovisioned (reset) your PC devices. Please give it another go...




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Message 59 of 75
651 Views

Hi Dan, 

Dan here as well and i am also having the same issue.  Mine started yesterday when the website had me do an update and it has been hanging on the Now connecting to your entertainment experience screen ever since.  Reading thru the forum, I have cleared all browser cache and files (chrome) and also have the via code below for the elements.js you referenced.  Any help you can provide is greatly appreciated. 

Via:
http/1.1 odol-atsmid-atl-12.d1stonemtn.ga.atlanta.comcast.net (ApacheTrafficServer/5.3.2 [uIcSsNfUpNeN:t cCSi pSs ]), http/1.1 odol-atsec-ind-01.independence.mo.indepen.comcast.net (ApacheTrafficServer/6.2.1 [uScRs f p eN:t cCHi p s ])
 
Thank you, 
Dan
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Message 60 of 75
646 Views

i also just noticed this error:

net : : ERR_CONTENT_DECODING_FAILED

(screen shot attacehd):

Capture.PNG
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Message 61 of 75
627 Views

Greets... I have also deleted all cache/history/cookies and am experiencing the same issue..

It spans all 4 browsers on this system and my laptop with the same connection works just fine..  

The issue appeared randomly and simply quit working..  As this spans the other browsers, I am guessing something at the account level may have changed..
I can not find anywhere under my account to see or modify approved devices.  Can you direct me to the correct link or can you do this for me? (*remove all approved devices)


Thank  you..

R.Obert

 

[UPDATE]   Fixed...  it appears that resetting approved devices (this computer in particular) has resolved the issue.

MCSE

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Message 62 of 75
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I believe someone reset my devices and it now works...   
I got a new "Logon" and "Name Device" and now it works again..  


Thank you..

Posted by
Official Employee

Message 63 of 75
605 Views

Thank you all for your patience and assistance on this issue (especially those of you who jumped through hoops to get us diagnotic info). Our engineering team believes they isolated and resolved the issue (around 1:30pm EST today). 

 

Please close/reopen your browser if you are still experiencing the issue.  Hopefully this bug stays squashed!  Again, sorry and thank you for your help!

 

Best,

ComcastDan




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Message 64 of 75
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I am back up and running as well.

Thank you for all your assistance

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Message 65 of 75
578 Views

my mac hasn't been able to load for about a week now! just stuck on the connecting screen

Posted by
Official Employee

Message 66 of 75
568 Views

GlenhallTaylor wrote:

my mac hasn't been able to load for about a week now! just stuck on the connecting screen


I'm sorry to hear that. What browser and operating system version are you using?  Can you try with a different browser?  Also, clearing your browser's "Cached Files" will often clear up the problem. Let me know if you need instructions on how to do that.

 

-ComcastDan




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Message 67 of 75
453 Views

"Now connecting to your entertainment experience" is all that shows up. Continuosly fails to load.

 

I can walk down one flight of stairs and flick on the tv and it works but I can't load it on my laptop. Why comcast.

Posted by
Official Employee

Message 68 of 75
441 Views

bend1 wrote:

"Now connecting to your entertainment experience" is all that shows up. Continuosly fails to load.

 

I can walk down one flight of stairs and flick on the tv and it works but I can't load it on my laptop. Why comcast.


Sorry you are having trouble. Please read the message from me immediately above yours. I am not able to help you troubleshoot unless you provide more detail and attempt the suggested steps such as testing in another browser, clearing your browser cache and telling me more about your computer OS and browser.

 

Thanks,
ComcastDan




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Message 69 of 75
281 Views

Solved for me. I fixed my Chrome. Here is what I did. I wanted to cast from Chrome and nothing was working. I did all the cleaning history and cache. I updated Flash. I even did a system restore to a date I know everything worked. Nothing helped. Here is what finally did:

I went to Settings // Advanced // Privacy and security

I selected

Use a web service to help resolve navigation errors

Use a prediction service to help complete searches and URLs typed in the address bar

Use a prediction service to load pages more quickly

And

Protect you and your device from dangerous sites

I left everything else off

But here is what I think did it for me:

On the same page two categories down is "Content settings" I opened Content settings // Cookies

I selected "Allow sites to save and read cookie data (recommended)" leaving "Keep local data only until you quit your browser" and "Block third party cookies" off.

I noticed "Search cookies" 4 lines down. I typed in "xfinity"

Several cookies were found and listed. I deleted (trash) them all. I then closed Chrome and reopened it. I went to MyXfinity, signed in, found I want to watch TV Online, went through the streaming sign in, named my device, and went right through the dreaded "now connecting to your entertainment experience" page into Xfinitystream. I about shouted. My arms did go up as if I'd done something great.

 

Hope this helps you

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Message 70 of 75
265 Views

Dan:

Above subject applies to me. Cannot get into the developer tool because the screen says it has been relocated. Please take the next steps toward "deprovisioning" my connection. The feed arrives from Comcast's Naples, FL facility.

Thanks,

Outsider

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Message 71 of 75
259 Views
Hello, I am seeing the same issue, on a MacBook with both Safari and Chrome, both of which I have flushed the cache. I get logged in and redirected to ; https://tv.xfinity.com/adding-device That is a black page with only the top banner populated - Comcast logo, Language selection, Social media links - and the rest of the page completely blank. Refreshing this page goes to a blue background page with "Xfinity Now connecting to your entertainment experience" and the three pulsating dots ticking indefinitely. This has been happening for at least 4 days. Thanks
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Message 72 of 75
239 Views
Having this problem myself... screen either sticks on adding device or it sticks on now connecting to your entertainment experience
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Message 73 of 75
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I'm having the same problem as well. My Mac is the only device that I can't pull xfinity TV on. I would appreciate being deprovisioned as well.

 

Thanks,

 

mas13

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Message 74 of 75
141 Views
Posted by
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Message 75 of 75
106 Views

Greetings, Dan

 

I have the same problem. It started after I updated Windows 10 this morning - before the update everything was running smoothly. I'm using Firefox. Any help you can provide to resolve this is greatly appreciated. Thanks in advance for your efforts ~

 

ETA: I did clean the complete history (not only cache) and reboot a couple of times ~ alas, to no avail ~

 

ETA #2: There be dragons afoot! I just tried again (as I live in hope) and ~voila~ it worked (for now). I'm more and more convinced there are demons and/or dragons abound that mess around in the net just to keep us 'entertained'

In any event ~ all clear here now and thanks for the time spent on this!