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Screen stuck on "now connecting to your entertainment experience"

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Message 51 of 68
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Posted by
Official Employee

Message 52 of 68
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Alsn3 wrote:

Mine is stuck as well


Did you follow the instructions in the previous post on how to (hopefully) resolve this?




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Message 53 of 68
514 Views

Deleting cache didn't work

Works incognito... but you guys dont let me use the stuff im paying for incognito. Or in regular. W.T.F is going on. like 2 weeks now... is this real?

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Message 54 of 68
480 Views

I've deleted temp files, history etc. (cache) a zillion times. 

Still just hangs there one that screen.

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Message 55 of 68
455 Views

No clue how but it ramdomly started working today.

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Message 56 of 68
411 Views

I'm still stuck and can't figure it out, what info do you need to reset

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Message 57 of 68
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Posted by
Official Employee

Message 58 of 68
400 Views

woodyd wrote:

I'm still stuck and can't figure it out, what info do you need to reset


I deprovisioned (reset) your PC devices. Please give it another go...




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Message 59 of 68
340 Views

Hi Dan, 

Dan here as well and i am also having the same issue.  Mine started yesterday when the website had me do an update and it has been hanging on the Now connecting to your entertainment experience screen ever since.  Reading thru the forum, I have cleared all browser cache and files (chrome) and also have the via code below for the elements.js you referenced.  Any help you can provide is greatly appreciated. 

Via:
http/1.1 odol-atsmid-atl-12.d1stonemtn.ga.atlanta.comcast.net (ApacheTrafficServer/5.3.2 [uIcSsNfUpNeN:t cCSi pSs ]), http/1.1 odol-atsec-ind-01.independence.mo.indepen.comcast.net (ApacheTrafficServer/6.2.1 [uScRs f p eN:t cCHi p s ])
 
Thank you, 
Dan
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Message 60 of 68
335 Views

i also just noticed this error:

net : : ERR_CONTENT_DECODING_FAILED

(screen shot attacehd):

Capture.PNG
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Message 61 of 68
316 Views

Greets... I have also deleted all cache/history/cookies and am experiencing the same issue..

It spans all 4 browsers on this system and my laptop with the same connection works just fine..  

The issue appeared randomly and simply quit working..  As this spans the other browsers, I am guessing something at the account level may have changed..
I can not find anywhere under my account to see or modify approved devices.  Can you direct me to the correct link or can you do this for me? (*remove all approved devices)


Thank  you..

R.Obert

 

[UPDATE]   Fixed...  it appears that resetting approved devices (this computer in particular) has resolved the issue.

MCSE

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Message 62 of 68
298 Views

I believe someone reset my devices and it now works...   
I got a new "Logon" and "Name Device" and now it works again..  


Thank you..

Highlighted
Posted by
Official Employee

Message 63 of 68
294 Views

Thank you all for your patience and assistance on this issue (especially those of you who jumped through hoops to get us diagnotic info). Our engineering team believes they isolated and resolved the issue (around 1:30pm EST today). 

 

Please close/reopen your browser if you are still experiencing the issue.  Hopefully this bug stays squashed!  Again, sorry and thank you for your help!

 

Best,

ComcastDan




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Message 64 of 68
290 Views

I am back up and running as well.

Thank you for all your assistance

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Message 65 of 68
267 Views

my mac hasn't been able to load for about a week now! just stuck on the connecting screen

Posted by
Official Employee

Message 66 of 68
257 Views

GlenhallTaylor wrote:

my mac hasn't been able to load for about a week now! just stuck on the connecting screen


I'm sorry to hear that. What browser and operating system version are you using?  Can you try with a different browser?  Also, clearing your browser's "Cached Files" will often clear up the problem. Let me know if you need instructions on how to do that.

 

-ComcastDan




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Message 67 of 68
142 Views

"Now connecting to your entertainment experience" is all that shows up. Continuosly fails to load.

 

I can walk down one flight of stairs and flick on the tv and it works but I can't load it on my laptop. Why comcast.

Posted by
Official Employee

Message 68 of 68
130 Views

bend1 wrote:

"Now connecting to your entertainment experience" is all that shows up. Continuosly fails to load.

 

I can walk down one flight of stairs and flick on the tv and it works but I can't load it on my laptop. Why comcast.


Sorry you are having trouble. Please read the message from me immediately above yours. I am not able to help you troubleshoot unless you provide more detail and attempt the suggested steps such as testing in another browser, clearing your browser cache and telling me more about your computer OS and browser.

 

Thanks,
ComcastDan




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