Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,508

members

672

online

36,615

topics

Top

Saved Movies missing when accessing from computer.

New Poster

Saved Movies missing when accessing from computer.

There are a significant number of movies that I recorded that are available on my TV, but not when I want to watch them on my computer. It seems I am limited on my computer. What gives?

Service Expert

Re: Saved Movies missing when accessing from computer.


bobstrange wrote:

There are a significant number of movies that I recorded that are available on my TV, but not when I want to watch them on my computer. It seems I am limited on my computer. What gives?


the cloud DVR is limited to last 60 hours of recordings. Home capacity is much larger




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Saved Movies missing when accessing from computer.

I am having the same issue. Only, this cannot be the reason since there are only about 10 hours of recordings showing up on the mobile app and they are the oldest recordings, not the most recent.

Service Expert

Re: Saved Movies missing when accessing from computer.


ambice wrote:

I am having the same issue. Only, this cannot be the reason since there are only about 10 hours of recordings showing up on the mobile app and they are the oldest recordings, not the most recent.


the cloud DVR is limited to last 60 hours of recordings. Home capacity is much larger (copied from the post just before yours).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 325 views
  • 0 kudos
  • 3 in conversation