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Safari problem: "Please clear your browser's cache"

New Poster

Safari problem: "Please clear your browser's cache"

When using the tv.xfinity.com site or xfinity.com/stream I see the following message:  "Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page."  I have repeatedly cleared Safari cache, restarted the modem, restarted Safari, restarted the Mac, etc., etc., with no fix. How is this resolved?

New Poster

Re: Safari problem: "Please clear your browser's cache"

 

Namaskar!

 

I am experiencing the same issue with Safari!  I have cleaned out all of my stored cookies & files including saved password information to no avail.  I am still receiving the message and sady cannot view any of Xfinity's programs.  I hope that this is soon resolved for I cannot delete anymore temporary files to fix this myself.  You are not alone. 

 

 

 

New Poster

Re: Safari problem: "Please clear your browser's cache" using Xfinity Stream

This is a new problem.  All they tell you to do is use a different browser.  Fix it comcast.  Safari is a legit browser

New Poster

Re: Safari problem: "Please clear your browser's cache" using Xfinity Stream

 I have the same problem except I use Chrome and have been going round and round with tech support for three weeks now.  The initially insisted it was an issue with my browser until I pointed out I could stream from the for you recently recorded webpage fine but not from the saved recordings webpage.  I updated the browser and it still was the same issue.  Then they tried to tell me it was my modem (I don't rent theirs I own my own)   They escalated my ticket to the highest level three tech support who after four more calls who told me it was an issue with my internet service signal being weak and a technician visit would be needed. He came today and found no issue with my internet and so he called in and a woman read him some memo about there being a "known issue" with the streaming portal and that until they resolved it you could not watch your DVR recordings over the internet, he then hung up his phone and apologized because there was nothing he could do and he left. I am just really tired of my time being wasted, being lied to and paying for service I cannot use. All I want is what you promised me I could have when I signed this two year contract.  They seem to have broken their streaming portal trying to comply with the courts order they stop infringing on Tivo's patents and just aren't willing to confess that is the issue. https://www.reuters.com/article/us-tivo-comcast-lawsuit/tivo-hits-comcast-with-new-round-of-patent-l...

New Poster

Re: Safari problem: "Please clear your browser's cache"

Safari and Chrome no longer worked for me. If I use FIREFOX I can get streaming.  Finally.

New Poster

Re: Safari problem: "Please clear your browser's cache" using Xfinity Stream

It has not worked on any desktop for over a month, even after clearing cache.  I tried safari and chrome.  I also tried Clear your cache and cookies, and try to access the xfinity.com site again. If this isn’t successful, please try to access the page by visiting: http://76.96.54.12.

 

Fix it comcast

Problem Solver

Re: Safari problem: "Please clear your browser's cache"

You need Adobe Flash to view the XFinity Stream site - did you install/update Flash as well? 



<<<< "Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman >>>>
New Poster

Re: Safari problem: "Please clear your browser's cache" using Xfinity Stream

Sometimes partial outages cause a lot of these issues. I couldn't stream and come to find out this was the problem.

New Poster

Re: Safari problem: "Please clear your browser's cache"

You're 100% correct. Flash will affect Xfinity™ I updated Flash and tried to adjust it so flash will work on all my browsers. I was told I couldn't stream on Firefox even, but after updating Flash manually on that particular browser, then restarting my pc, I'm streaming Xfinity™ on Firefox as well. I discussed this with an Xfinity™ online tech; he said it's a good idea to keep these things updated. I'm thinking Xfinity™ has flash as part of its platform.

New Poster

Re: Safari problem: "Please clear your browser's cache" using Xfinity Stream

It may cost $11 to rent their modem,but I believe with everything working from it, Xfinity™ sends signals to that modem thereby having the capability to fix most issues. Online streaming is more than likely more compatible because with all their services running thru that device, even a simple refresh will solve the issue. But from time to time, partial outages are culprits. Usually those glitches are resolved 12-24 hours

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