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STAR TREK 2009 MOVIE ON DEMAND

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New Poster

STAR TREK 2009 MOVIE ON DEMAND

The movie is listed as full movie, yet it's only 3 minutes and 6 seconds long. Something tells me thats not the full movie!

Accepted Solution

Re: STAR TREK 2009 MOVIE ON DEMAND


lowblow wrote:

This is still a problem.  24 days and counting...


Apologies again, should be looking better now. Thanks for your patience. 

 

http://xfinitytv.comcast.net/watch/Star-Trek/6809663531479549112/movies#filter=online&episode=Video-704780867533

 

Star Trek 2009.jpg

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Official Employee

Re: STAR TREK 2009 MOVIE ON DEMAND


Sazh wrote:

The movie is listed as full movie, yet it's only 3 minutes and 6 seconds long. Something tells me thats not the full movie!


Apologies, are you seeing this on your X1 cable box or online or via our app? Thanks for any additional information that you are able to provide.  




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New Poster

Re: STAR TREK 2009 MOVIE ON DEMAND

I am seeing this on the online streaming website.

New Poster

Re: STAR TREK 2009 MOVIE ON DEMAND

I'm experiencing the same thing via my xfinity on demand app for iPad. The Star Trek movie is only 3 min 6 sec.

Gold Problem Solver

Re: STAR TREK 2009 MOVIE ON DEMAND


ComcastTeds wrote: ... are you seeing this on your X1 cable box or online or via our app? ...

The 2009 movie listing looks like this online:

XfSt3m6sa.png


The online information for "Available On TV" says:

  • $9.99 On Demand
  • Ends 12/30
  • 3 min 6 sec
Official Employee

Re: STAR TREK 2009 MOVIE ON DEMAND


BruceW wrote:

ComcastTeds wrote: ... are you seeing this on your X1 cable box or online or via our app? ...

The 2009 movie listing looks like this online:

XfSt3m6sa.png


The online information for "Available On TV" says:

  • $9.99 On Demand
  • Ends 12/30
  • 3 min 6 sec

Thanks, yes. Our team will get that corrected. Thanks for the image. 

 

Internal ticket for my reference: INC0243662 / IFS-185364




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New Poster

Re: STAR TREK 2009 MOVIE ON DEMAND

This is still a problem.  24 days and counting...

Official Employee

Re: STAR TREK 2009 MOVIE ON DEMAND


lowblow wrote:

This is still a problem.  24 days and counting...


Apologies again. This certainly should have been resolved by now. 

 

I have asked a few other team members to review this and the open tickets for this issue.

Thanks again for your patience.

(Internal tickets for my reference are INC0243662 / IFS-185364)




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Official Employee

Re: STAR TREK 2009 MOVIE ON DEMAND


lowblow wrote:

This is still a problem.  24 days and counting...


Apologies again, should be looking better now. Thanks for your patience. 

 

http://xfinitytv.comcast.net/watch/Star-Trek/6809663531479549112/movies#filter=online&episode=Video-...

 

Star Trek 2009.jpg




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New Poster

Re: STAR TREK 2009 MOVIE ON DEMAND

Thank you very much!