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Roku keeps saying "This Device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go, any time you like".
I'm on my Xfinity home wifi but it keeps erroring to this along with Error createDrmSession.403-102.
Can someone on Comcast please advise?
Same problem as others. Message says that I need to be hooked up to home WiFi, and I clearly am. I enter a new authorization code, get a success message on my device, and then the roku TV continues to get the same error message. Worked fine before today.
Same here with 6 Roku units as well. Worked earlier today with a real nice 1st level who couldn't help but I appreciated his time. Escalated trouble and was supposed to get a call back... Its been about 9 hours. Will have to pick it up tomorrow. All units have been working perfectly for 8-9 months.
First level rep also escalated my problem today. He tried sending a programming signal to my modem but it did not change anything. He quoted 24-48 hours for a call back. I learned during the call that the streaming app on my iPad was also not working properly. Local channels will not stream because the app is not seeing my modem as being my home WiFi. To be continued...
apparently it is a nationwide problem but only affects some customers. they are working on the problem.
Took about 48 hours to be fixed. Comcast never contacted me but was working after I checked on a few different occasions. Of course I have no idea what fixed the issue. So much for customer service. Don't get me wrong, glad its fixed, but would like to know what it was.
Yes, I just randomly checked last week and found my streaming working again. Wish I would have gotten a call back since they said they would. I was even asked for and left my contact number two separate times with the first level help person.
I have similar problems.
What I have done in the past is to log into the modem and do a factory reset. I use the same wifi network and passkey as before so I don't have to connect all the devices back to the wifi.
The streaming works after that for about a week, then it goes back to the "you must be on your home wifi" message.
I get it on all of my devices (phone, tablet, computer, Roku)...
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
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