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Roku Not working any longer

New Poster

Roku Not working any longer

Well all my XfinityStream on demand shows all died at once. My Computer and Roku both Started with the Something Went Wrong or Unable to Retrieve at the exact same time. A Chat fixed the computer issue but I am still unable to load anything on roku after erasing the channel from the Roku and adding it again and then xfinity.com/authorize to activate it and still Live Tv works and On demand does not. This is horrible because Roku is my new way of watching in my living room.

Official Employee

Re: Roku Not working any longer


Davis937 wrote:

Well all my XfinityStream on demand shows all died at once. My Computer and Roku both Started with the Something Went Wrong or Unable to Retrieve at the exact same time. A Chat fixed the computer issue but I am still unable to load anything on roku after erasing the channel from the Roku and adding it again and then xfinity.com/authorize to activate it and still Live Tv works and On demand does not. This is horrible because Roku is my new way of watching in my living room.


I'm sorry you're having trouble.  I refreshed your account and removed your existing Roku device. Can you please try to sign in again and let me know if things are resolved?

 

Do you happen to know what the agent did to fix your computer issue? It might help us update the agent's documentation on how to resolve these issues in the future.  Again, sorry.

 

Thank you,

ComcastDan




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New Poster

Re: Roku Not working any longer

My Xfinity Sream app on my Roku does not work today  I reinstalled it twice but all I get, after entering the authorization code, is Error createDrmSession403-102 "This device can onnly access Xfinity on your home wifi".  

 

Of course, I am home, as I was yesterday! Help!

New Poster

Re: Roku Not working any longer

Same thing happening to me ..exactly Smiley Sad
New Poster

Re: Roku Not working any longer

Somebody fixed something because now, after 4 hrs and 8 activations,  it works again. Thank you!

New Poster

Re: Roku Not working any longer

Mine is back working as well

New Poster

Re: Roku Not working any longer

I have the same issue with my Roku and the Xfinity stream app.  It says "This device can only access Xfinity stream on your in-home  Xfinity wi-fi. .... "  

ERROR 403-102

Is any one else having this problem again?  or still? 

Any idea how to fix it?  I removed Xfinity from the roku and reinstalled... nada  

Thank you