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Roku Not working any longer

Posted by
Visitor
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Message 1 of 2
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Well all my XfinityStream on demand shows all died at once. My Computer and Roku both Started with the Something Went Wrong or Unable to Retrieve at the exact same time. A Chat fixed the computer issue but I am still unable to load anything on roku after erasing the channel from the Roku and adding it again and then xfinity.com/authorize to activate it and still Live Tv works and On demand does not. This is horrible because Roku is my new way of watching in my living room.

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Posted by
Official Employee

Message 2 of 2
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Davis937 wrote:

Well all my XfinityStream on demand shows all died at once. My Computer and Roku both Started with the Something Went Wrong or Unable to Retrieve at the exact same time. A Chat fixed the computer issue but I am still unable to load anything on roku after erasing the channel from the Roku and adding it again and then xfinity.com/authorize to activate it and still Live Tv works and On demand does not. This is horrible because Roku is my new way of watching in my living room.


I'm sorry you're having trouble.  I refreshed your account and removed your existing Roku device. Can you please try to sign in again and let me know if things are resolved?

 

Do you happen to know what the agent did to fix your computer issue? It might help us update the agent's documentation on how to resolve these issues in the future.  Again, sorry.

 

Thank you,

ComcastDan




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