Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,503

members

65

online now

1,954,356

discussions

Top

Recording Series in HD

Frequent Visitor

Recording Series in HD

Using Xfinity online, I want to record on my DVR the series Longmire.  The series appears on A&E, which is channel 039 for low def and 199 for HD..  I searched for the series by name, and when it came up, I clicked on "Record Series".  But the only option I had was for the low-def channel 039.  How do I record the series off of the HD channel 199?  (I can record the episode for 199, but not the series.)

Silver Problem Solver

Re: Recording Series in HD

if you go to your box with the remote can you do it that way?

Official Employee

Re: Recording Series in HD


MacWilder wrote:

Using Xfinity online, I want to record on my DVR the series Longmire.  The series appears on A&E, which is channel 039 for low def and 199 for HD..  I searched for the series by name, and when it came up, I clicked on "Record Series".  But the only option I had was for the low-def channel 039.  How do I record the series off of the HD channel 199?  (I can record the episode for 199, but not the series.)


After you click "Record Series", a pop up will appear. When this pop-up appears, click the "Show Settings" link. Now a dropdown of recording settings will appear and the first one asks you if you want HD or SD. Select HD.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 2 replies
  • 931 views
  • 0 kudos
  • 3 in conversation