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Record Button Missing From Xfinity Streaming

Regular Visitor

Record Button Missing From Xfinity Streaming

I am missing the record episode selection on both my Chromebook and my MacBook Pro.  Both are up to date. I am still able to record the whole series.   This started yesterday, 7-31-17. Any ideas?

Official Employee

Re: Record Button Missing From Xfinity Streaming


bobdc6 wrote:

I am missing the record episode selection on both my Chromebook and my MacBook Pro.  Both are up to date. I am still able to record the whole series.   This started yesterday, 7-31-17. Any ideas?


I see that you have X1 with Cloud DVR on your account. Can you provide a screenshot?  I'm not sure what you mean by being able to record the series but not the episode (from where in the app/website?).  Are you certain the item you are attempting to record is part of a series?  If yes, are you sure you don't already have a series recording set up and just need to update recording "options"?




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New Poster

Re: Record Button Missing From Xfinity Streaming

I'm not sure if this is what he means but this is what I see. It used to give me the option to record a show from this screen, but now it seem to no longer be available

Regular Visitor

Re: Record Button Missing From Xfinity Streaming

Now I can't record a series, the only choices are WATCH and MOVIE INFORMATION, no record options.

 

screen shot below

 

Screen Shot 2017-08-01 at 22.48.17.png
Regular Visitor

Re: Record Button Missing From Xfinity Streaming

Nere's one from today,

Screen Shot 2017-08-02 at 07.56.06.png
Service Expert

Re: Record Button Missing From Xfinity Streaming

Did you try using the Stream Search function for datelineid?




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Regular Visitor

Re: Record Button Missing From Xfinity Streaming

It just started working again, don't know why.

Regular Visitor

Re: Record Button Missing From Xfinity Streaming

Here's the latest screenshot,

Screen Shot 2017-08-02 at 09.24.06.png
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