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Recent Triple Play subscriber, but unable to watch TV from browser or mobile apps

New Poster

Recent Triple Play subscriber, but unable to watch TV from browser or mobile apps

I'm a recent Triple Play subscriber, but I am unable to watch programs via the xfinity website or via mobile apps (like the Xfinity app or the ESPN app). Every time I attempt to watch online, I get an error message saying a subscription is required. 

 

For some history, I called support on Saturday, 6/15, and was told by the first line support there was a problem with the configuration of my account, but she was unauthorized to fix and passed me along to a "specialist". After re-explaining my issues to the "specialist", she asked if my TV service "worked" and then proceeded to tell me there was nothing wrong with my service (yes, my TV service works, but my account seems messed up as I'm unable to watch TV online or via any mobile apps). When pushing for why I am unable to watch online, I was first told I would have to speak to the Internet department - another transfer - and then I was told there was a "glitch" updating all accounts last week and that it would be fixed on Saturday. Waiting a day yields the same results.

 

Needless to say, when I login to view my account on the Comcast website, it shows Internet and Voice subscriptions, but no TV subscription. When I select Manage My Equipment from the website, it also doesn't show the Motorola HD DVR I have (which _IS_ working properly!).

 

What am I to do? I can't be calling and getting transferred repeatedly, but I'd like to be able to manage my TV service online as well as watch via the mobile apps. How can I effectively describe this problem to the support folks to get the account fixed?

 

Count me a frustrated new customer...

New Poster

Re: Recent Triple Play subscriber, but unable to watch TV from browser or mobile apps

I"m having a similar issue - again with no resolution despite about 4 hours of calling various departments and transfers.   Sick of it already.    Did you ever get it fixed?

New Poster

Re: Recent Triple Play subscriber, but unable to watch TV from browser or mobile apps

Unfortunately, it still isn't resolved. And I don't have the time to call back in and spend the time getting transferred around.
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