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Ready To Ditch Comcast!!!

Frequent Visitor

Ready To Ditch Comcast!!!

For weeks now I've been getting the 570 error message.  I posted on the forum and a few days later I get the canned response: 

"Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe"

 

 

In my original post I copied what message I was getting so obviously someone doesn't read these...they just "can" response them.  I travel a lot to remote locations where there is no TV but Internet.  I like to watch my favorite shows thru the computer but have not been able to do so for awhile now.  I'm looking into othe companies to possibly take over for Comcast/Xfinity since they don't seem to want to help!!!

 

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Cable Expert

Re: Ready To Ditch Comcast!!!

Comcast Joe is a real person and he's been very helpful to a lot of customers. He's got a lot going on so he may have missed your post. Why don't you try sending him a private message (Go here: http://forums.comcast.com/t5/user/viewprofilepage/user-id/4751603) or drop him a note on Twitter (@XfinityTVJoe)

 

Also have you considered Netflix for your TV needs?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am an XFINITY Forum Expert and I am here to help.
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Official Employee

Re: Ready To Ditch Comcast!!!

jetsticks,

 

I have reached out to you here and I am going to lock this thread:

 

http://forums.comcast.com/t5/XfinityTV-Website/Error-570-570/m-p/1431711

 

We need to know your computer information before we can further assist you. If you go to the site I posted, it will tell you all your specifications.

 

There is no one fix for most error codes because customers use different browsers and operating system combinations and our site uses multiple video playback technologies. Any information you give us will be helpful in us further troubleshooting you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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