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Re: "Playback is unavailable"

New Poster

Re: "Playback is unavailable"

I have exactly the same problem using different browsers. What's going on? I am also located in the US and it is not working with the same wrong message. It works on Fox and others but not on the actual comcast website... Help please

Official Employee

Re: "Playback is unavailable"

Hi A_Lest, I have refreshed your entitlements on your account could you please retest, and if you are still having issues please respond to my private message.

 

Thank you




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New Poster

Re: "Playback is unavailable"

I am having the same issue. Can you also refresh my "entitlements?" So far, it has appeared while watching "Last Man on Earth," and only moments after watching previous episodes in the series.

Problem Solver

Re: "Playback is unavailable"

Hi littleREDelf,

 

Please let us know the best time to send a signal to your box. 




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New Poster

Re: "Playback is unavailable"

Hi Elena, 

Here's the thing . . . We don't use a cable box, this error is occuring while streaming on a laptop. Unless you mean, signal our modem/router.

 

Please advise.

Problem Solver

Re: "Playback is unavailable"

Hi littleREDelf,

I apologize for the late response. A signal will be sent to your modem and it may take up to one hour for the Internet service to comeback to normal. Please let us know when will be the best time to send the refresh signal. 

 




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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
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