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D2Bolako, we have identified this issue affecting customers in select regions. What state do you live in?
This has been happening on and off for maybe 2 years to me. Different channels, programs, times. Nothing consistent. Will tape a few minutes into the cloud or not even show a program as recorded at all. They are complete on my home DVR.
ALSO, 3 days ago, the ability to see recordings or scheduled recordings is not working on any iPad in my house. What is up? Uninstalled, reinstalled, restarted, etc. Nothing works and the 5 or more very Lengthy calls to tier 3 for help have been NO HELP!!!!!
Hi D2Bolako, we recently launched a new version on the Xfinity Stream app (version 4.8.1) please delete the app that you have installed currently and install the app again so that your app can be updated. Feel free to reach back out to me here if you notice the same issues with DVR playback after installing the latest version of the app.
Thanks for reaching out. We just released a new update of the Stream app. I'd like to see if your issues were related to known issues with the last version. Please follow the steps below and let me know if you are still experiencing issues with your recordings.
Please let me know if you are still having the same problem. If so, I'd like to take a deeper look into your account to see what more could be causing this.
Hi..this is happening to me too. I uninstalled and installed the app back. I live in Michigan. Please help!!!!!!
Thanks for trying those steps and confirming for me. Since this didn't help, I'll need to look into a few things on the back end to see if your issues are something the advanced should be notified about. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
When I click on private message me..it takes me to another screen that states private message but it does not have anywhere for me to type a private msg you.
Yes, @Chibaby. I just got to it and am replying now. I'll chat with you there momentarily.
Thanks for verifying. I figured we could continue to discuss this here on the public thread to help others who are having the same issues. I checked the signal levels on your equipment to see if I could locate a cause for the issues with your recordings. At this time I don't see anything. Your signals are perfect.
Please do! I'll be happy to help.
It was a movie recorded from hallmark channel and a movie from bet her channel. Right now it seems to be recordings. Yes it is recordings on the app. Watching it on the TV is fine