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Re: Video On Demand Troubleshooting

New Poster

Re: Video On Demand Troubleshooting

I'm trying to watch homeland s2 e1. I get audio, and I can see the outline of the player, but the screen goes blank and I cannot use any of the buttons because the player goes black. I have updated silverlight and adobe. Please fix this

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Silver Problem Solver

Re: Video On Demand Troubleshooting

this thread is for video on demand on your tv.  YOu need to post in the xfinity tv player section to get assistance

Official Employee

Re: Video On Demand Troubleshooting


4loko4loko wrote:

I'm trying to watch homeland s2 e1. I get audio, and I can see the outline of the player, but the screen goes blank and I cannot use any of the buttons because the player goes black. I have updated silverlight and adobe. Please fix this


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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