Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Re: This video cannot be played. Error 400

New Poster

Re: This video cannot be played. Error 400

My Device Information My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address: operating system:IPad - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (IPad; CPU OS 5_0_1 Like Mac OS X) AppleWebKit/534.46 (KHTML, Like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3My system type:IPadMy Move player version:Not InstalledMy Silverlight version:Silverlight Not Installed.My flash version:Not InstalledJavascript:Enabled Cookies:Enabled
Silver Problem Solver

Re: This video cannot be played. Error 400

This section is for xfinity tv mobile app.  From what I see below you have an ipad.  You need to use the xfinitytv app to play anything on your ipad.  You CANNOT go to the xfinity web site and try to play videos, it only works through the app using the play now function. 

Discussion stats
  • 1 reply
  • 2 kudos
  • 2 in conversation