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Re: Streaming TV error message: (Error TVAPP-00206)

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New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

I'm having the same experience on my Macbook and Mac minis. 

 

*I've tried multiple browsers, all of which are up-to-date (chrome, firefox, safari)

*I've cleared browser cache and cookies

*works on my mobile phone using the xfinity stream iOS app, but not on my actual desktop/laptop computers

*ensured there are no blocked plugins/extension affecting this in each browser used

*rebooted router/modem

*ran speed test and clock at about 80 mbps

 

Turning "Play Best Available" to OFF is a great workaround, but definitely not a solution to the root problem.

 

There are a large portion of HD channels that just continue to error out with: (Error TVAPP-00206), but other HD channels will stream just fine. 

 

Hoping Comcast figures this one out as well. Frustrating!

 

Accepted Solution

Re: Streaming TV error message: (Error TVAPP-00206)

All,

 

Our engineers confirmed that this issue has now been resolved. Please clear your cache and cookies and retry. If you are experiencing any further issues of this nature please post them here in the forum. 

View answer in context
Administrator
Administrator

Re: Streaming TV error message: (Error TVAPP-00206)

@fluffybuffalo,

 

We apologize that you are experiencing an issue when attempting to use the Xfinity Stream Website. We want to get this resolved for you as soon as possible, can you please answer the following questions?

 

Are you receiving this error when you are attempting to watch anything on the site or just certain programming? If only certain programming, can you please provide me what specifically you were attempting to view and how you where viewing this content (via Cloud DVR, OnDemand, live TV) when you received this error? Finally, can you tell me if this is happening when attempting to view content on your home network or while away from your home?



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New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

I have the same problem when trying to stream most HD sports on my desktop. Same error message. This has beem going on for over two weeks. They have even had a tech out for over two hours and could not fix.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

Thank you for intervening - this is very frustrating.  My experience is that while trying to watch HD channels on Live TV from home on my MacBook Pro certain channels work (eg CBS, Fox Sports) but the vast majority do not (eg ESPN, CBC, NBCSN, ROOT Sports, etc).  The error message is always the TVAPP-00206 message.  I get the same result using Safari, Chrome, or Firefox.  This problem started for me on March 8, 2017.  All channels worked just fine for the previous two years until that day.  I also note that the formatting of the screen changed on March 8, when volume and full screen controls moved from bottom of screen to top of screen.  It would appear that some sort of major change was implemented by Xfinity on March 8 that had unintended consequences.  Please fix it!!  Many thanks...

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

I first noticed it on March 9 when I tried to watch a hocky game. I just spent over an hour chatting with Comcast, and they still don't know what is wrong. I live in NH.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

ive had same problem last couple of weeks. can no longer watch nfl netowrk or some espn channels

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

I am having the same issue, same channels.  Pretty annoying.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

What state, trying to see how wide spread this is.

Frequent Visitor

Re: Streaming TV error message: (Error TVAPP-00206)

the so called fix is no "fix", watching streamingtv in standard def when you are supposed to be getting HD is not a legit fix. This has been going on since March 8th when you changed the app/live streaming from pc. It's the same for me random station in HD. I've had local station it happen on, but a lot of sports stations, ESPN (all of them), MLB Network. I'm in Connecticut and after 7 calls to tech support with no solution (they don't seem to know what's going on) I give up and just hope enugh will complain to fix it. Whatever you did on March 8th is the problem.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

Spent over two hours today texting and on the phone and they admit that they have a problem, but don't know how to fix it.

Frequent Visitor

Re: Streaming TV error message: (Error TVAPP-00206)

well that's a start, forst step to solving a problem is admitting that you have one. I talked to a bunch of tech, level 2 techs and they tried different things besides the usual uplpug the modem. Nothing has worked. walk back what you did on that March 8th update that changed the setup around.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

Finaly got HD back just before 11 AM.

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

Contacted Comcast today ans asked what they were going to do about me losing several days of HD streaming. They took $20.00 off my bill. 

New Poster

Re: Streaming TV error message: (Error TVAPP-00206)

Everything works again.  My thanks to whoever at Comcast found the bug and fixed it in time for hockey playoffs!!

Frequent Visitor

Re: Streaming TV error message: (Error TVAPP-00206)

I'd like to thank whoever found out what the bug was, as everything is back to normal

Administrator
Administrator

Re: Streaming TV error message: (Error TVAPP-00206)

All,

 

Our engineers confirmed that this issue has now been resolved. Please clear your cache and cookies and retry. If you are experiencing any further issues of this nature please post them here in the forum. 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Streaming TV error message: (Error TVAPP-00206)

it has not been resolved on my pc. what was the fix?

Regular Visitor

Re: Streaming TV error message: (Error TVAPP-00206)

just spent another 45 min. talking with support techs and stoll not have beeen able to resolve the problem. they said they would call me again tomorrow to let me know what can be done. I guess it's wait and see time again.

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