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Re: Recordings are cut off on xfinity stream app and website

New Poster

Re: Recordings are cut off on xfinity stream app and website

Happening to me also in the Eugene, OR area....TV recording is complete but the browser version only 18 min. long instead of a hour...any help out there?

Service Expert

Re: Recordings are cut off on xfinity stream app and website


@DuckStud wrote:

Happening to me also in the Eugene, OR area....TV recording is complete but the browser version only 18 min. long instead of a hour...any help out there?


there is a known issue that affects random customers for random amounts of time. It appears that during peak times some servers are at over capacity for programs to be recorded. The errors cause the servers to move customers around to less 'full' servers over time.




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Official Employee

Re: Recordings are cut off on xfinity stream app and website

 

DuckStud, I got your private message and I'll follow up with you there. 

 

KenF


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New Poster

Re: Recordings are cut off on xfinity stream app and website

Same thing is happening to me as well. Some recording will not show the full recording on the stream website or app, but would show correctly on the DVR box. Also, some shows that are recorded, sometimes skips 3-5 minutes, and it happens on both the app and website. Is there any word on this issue being handled? 

New Poster

Re: Recordings are cut off on xfinity stream app and website

Same issue is happening for me. Is there any solutions

Service Expert

Re: Recordings are cut off on xfinity stream app and website


@zuesneith91 wrote:

Same thing is happening to me as well. Some recording will not show the full recording on the stream website or app, but would show correctly on the DVR box. Also, some shows that are recorded, sometimes skips 3-5 minutes, and it happens on both the app and website. Is there any word on this issue being handled? 


there is a known issue that affects random customers for random amounts of time. It appears that during peak times some servers are at over capacity for programs to be recorded. The errors cause the servers to move customers around to less 'full' servers over time.




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New Poster

Re: Recordings are cut off on xfinity stream app and website

Not really sure if its really random seeing on it is happening on multiple accounts from multiple people, and on the same channels and time each week. I have shows recording differents times of the days. So, what you're saying is that every hour is a peak time? When is this issue going to be addressed and solved? 

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