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Re: Premium Channels/ON Demand

New Poster

Re: Premium Channels/ON Demand

I also subscribe to Premium channels(HD Premier Bundle) and cannot access them on my computer on demand. We HAVE downgraded our service to the vacation rate for the summer - is that the reason or is there a  problem? I am still getting emails through comcast and can access non premium on demand shows.

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New Poster

Re: Premium Channels/ON Demand

After reading other posts, I tried deleting cookies. Didn't help. I can't check on TV because we are not at that home and it's on vacation mode. The specific channel I am trying to watch a show from is TNT. It says I need a subscription, which we have. I can access a number of other on demand shows, but not TNT or some others.

Official Employee

Re: Premium Channels/ON Demand


Laura1950 wrote:

After reading other posts, I tried deleting cookies. Didn't help. I can't check on TV because we are not at that home and it's on vacation mode. The specific channel I am trying to watch a show from is TNT. It says I need a subscription, which we have. I can access a number of other on demand shows, but not TNT or some others.


I am sorry but I don't see any cable channels like TNT on your account. What did you downgrade your service to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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