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Re: Netflix buffering alot

New Poster

Re: Netflix buffering alot

I have a newer modem, Blast service on my internet package, and no other devices using Wi-Fi and my netflix/hulu/fire buffer, pause, and pixelate constantly at all times of the day/night. Ditch Comcast if you can get fiber.
Bronze Problem Solver

Re: Netflix buffering alot


Shekaberry wrote:
I have a newer modem, Blast service on my internet package, and no other devices using Wi-Fi and my netflix/hulu/fire buffer, pause, and pixelate constantly at all times of the day/night. Ditch Comcast if you can get fiber.

Using a pc, try same streaming services on it using same connection type: wired or wireless. If no problem found, then its a network problem to whatever you're streaming on. If still a problem run speedtest (http://www.speedtest.net/) on device and report tested speed.

Official Employee

Re: Netflix buffering alot


mvenanzi wrote:

Shekaberry wrote:
I have a newer modem, Blast service on my internet package, and no other devices using Wi-Fi and my netflix/hulu/fire buffer, pause, and pixelate constantly at all times of the day/night. Ditch Comcast if you can get fiber.

Using a pc, try same streaming services on it using same connection type: wired or wireless. If no problem found, then its a network problem to whatever you're streaming on. If still a problem run speedtest (http://www.speedtest.net/) on device and report tested speed.


Good advice (except the “ditch Comcast part Smiley Wink) but I’d suggest also running a speed test at:  http://speedtest.xfinity.com

 

This will put the results into our logs and make it easier to request adjustments or support later. Advertised speeds are only guaranteed via wired connection. If you are on a mobile or wireless device, there are many factors that can impact speeds (distance from access point, device capabilities, construction, and etc). Personally, I have gigabit service with Comcast (actually 968MB/sec) but that extra bandwidth mainly comes into play with multiple devices streaming in the household. 

 

Do you rent or own your modem/gateway? If you rent from us, you can use the xFi app to see all devices connected and bandwidth they are each using. Also, curious, in which city/town do you live?

 

Best,

ComcastDan

 

 


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