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Re: Microsoft silverlight keeps crashing

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Re: Microsoft silverlight keeps crashing

I am having a similar problem with Dexter. In Chrome version 21.0.1180.60, I get the message that I need to upgrade Silverlight. I have the most current version of Silverlight according to Microsoft. I'm running Windows 7 Home Premium and it automatically updates. In Internet Explorer 9, I get the message:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

 

 

This is the thread I reach when I search on video player.

I'm stumped.

 

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Official Employee

Re: Microsoft silverlight keeps crashing


Kitty_Katch wrote:

I am having a similar problem with Dexter. In Chrome version 21.0.1180.60, I get the message that I need to upgrade Silverlight. I have the most current version of Silverlight according to Microsoft. I'm running Windows 7 Home Premium and it automatically updates. In Internet Explorer 9, I get the message:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

 

 

This is the thread I reach when I search on video player.

I'm stumped.

 


When you get this error message, it is like your computer is not even recognizing that you have Silverlight installed. Make sure that you have not disabled it in your browser plug-ins.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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