Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,285

members

54

online now

1,953,167

discussions

Top

Re: Lost recording schedule on XTV web portal and Xfinity TV app

New Poster

Re: Lost recording schedule on XTV web portal and Xfinity TV app

Having the exact same issue. The main cable box still shows all recorded and scheduled recordings, but the web app (whether using Chrome or IE) shows NO scheduled recordings, and only displays shows that were recorded days ago.

Official Employee

Re: Lost recording schedule on XTV web portal and Xfinity TV app

Hi wernerba, I have refreshed entitlements to your account and box, can you please retest and if still having issues please respond to my pivate message and I will be able to troubleshoot further.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 253 views
  • 0 kudos
  • 2 in conversation