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Re: Error 102100.5

Frequent Visitor

Re: Error 102100.5

I am having this error too.

 

I just spent the last half an hour with support who walked me through the standard script, try another browser, what's the serial number - so frustrating!!!!

 

I am getting this error on 3 shows that I am aware of and it is working on 1 show I've tried.  Same computer, same browser session, some comcast session.

 

I am connected via wifi to the comcast router in my home.

 

This Video Cannot Be Played

 

We've run into a problem while streaming Samantha Bee.

(Error 102100.5: Loading of the specified resource has failed)

 

 

Diagnostics:

Build number328OSWindows 10BrowserChrome 59.0.3071.115Flash version26.0.0Statusin homeEntitlementscvod, clinear, tve-vod, cdvr, tve-linear, estLast fingerprintcloudtv_web_polymer_4.3.4_prod_1501205243531_59611Stream providerprimetimeVideo IDV4418675779371617012L200585150727023017Media IDcomcast:dvr:schedule:V4418675779371617012L200585150727023017Error code102100.5Error descriptionLoading of the specified resource has failedError aux infohttps://xtvapi.cloudtv.comcast.net/recording/V4418675779371617012L200585150727023017/stream.m3u8?recorderManager=cdvr-m-rmID-fox01Video ProviderTBSHDVideo Sources:VideoObject/RecordingVideo TitleSamantha Bee

 

I even tried another browser:

 

This Video Cannot Be Played

 

We've run into a problem while streaming Charlize Theron.

(Error 102100.5: Loading of the specified resource has failed

 

Build number328OSWindows 10BrowserFirefox 54.0Flash version26.0.0Statusin homeEntitlementstve-vod, cvod, est, cdvr, clinear, tve-linearLast fingerprintcloudtv_web_polymer_4.3.4_prod_1501206075915_61288Stream providerprimetimeVideo IDV4418675779371617012L200624200727030017Media IDcomcast:dvr:schedule:V4418675779371617012L200624200727030017Error code102100.5Error descriptionLoading of the specified resource has failedError aux infohttps://xtvapi.cloudtv.comcast.net/recording/V4418675779371617012L200624200727030017/stream.m3u8?recorderManager=cdvr-m-rmID-fox01Video ProviderCMDYDVideo Sources:VideoObject/RecordingVideo TitleCharlize Theron

 

 

I suspect there is a problem with the cloud service.

 

 

 

 

 

Tags (1)
Frequent Visitor

Re: Error 102100.5

We are getting this error as well, on a mac, a PC and an iPhone, but only for SOME episodes of SOME shows.  Why have error codes if you don't know what they mean?  If you know what they mean, please list them in your FAQ.

 

"We've run into a problem while streaming Rachel Maddow.
(Error 102100.5: Loading of the specified resource has failed)"

 

Customer Service Diagnostics
Build number328OSMac OS 10.12.5BrowserChrome 59.0.3071.115Flash version26.0.0Statusin homeEntitlementstve-vod, cdvr, clinear, est, tve-linear, cvodLast fingerprintcloudtv_web_polymer_4.3.4_prod_1501210935771_17949Stream providerprimetimeVideo IDV4418675779371617012L200163000728010017Media IDcomcast:dvr:schedule:V4418675779371617012L200163000728010017Error code102100.5Error descriptionLoading of the specified resource has failedError aux infohttps://xtvapi.cloudtv.comcast.net/recording/V4418675779371617012L200163000728010017/stream.m3u8?recorderManager=cdvr-m-rmID-fox01Video ProvidermsnbcVideo Sources:VideoObject/RecordingVideo TitleRachel Maddow

Frequent Visitor

Re: Error 102100.5

Still waiting for my phone to ring from the "technician" that will call to fix the problem

Frequent Visitor

Re: Error 102100.5

Spent another 15 minutes on phone with Comcast tech support.  They had me restart the box even though they had agreed earlier in the call that playing on my laptop was playing from the cloud.  Now they are escalating it again and will call me back in 24-48 hours again. 

Frequent Visitor

Re: Error 102100.5

Seeing it on Windows (Chrome & Firefox), on MacOS (Chrome) and on iOS in the app.  The same shows have the same error on all platforms and the shows that work, work on all platforms.

Official Employee

Re: Error 102100.5

 

grnlifestyle, please send me a private message with your account address and your full name so I can research this further. 

 

 




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New Poster

Re: Error 102100.5

Same problem here. Started all of a sudden 4 days ago using TVGo for streaming purposes on the road.

 

In the Console I get this: Failed to load resource: the server responded with a status of 503 (Service Unavailable)

 

Any suggestions would be appreciated

Official Employee

Re: Error 102100.5

Hi lenawogart! Can you verify which show or movie you are getting this error on? What type of device are you using? 




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Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Error 102100.5

come on ! at this point its clear this problem is WIDESPREAD, something has changed to the website within the past week - 10 days which is causing problems for a lot of your customers, please rectify this asap and go back to previous build in the meantime which seemed to work for the most part

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