We are getting this error as well, on a mac, a PC and an iPhone, but only for SOME episodes of SOME shows. Why have error codes if you don't know what they mean? If you know what they mean, please list them in your FAQ.
"We've run into a problem while streaming Rachel Maddow. (Error 102100.5: Loading of the specified resource has failed)"
Customer Service Diagnostics Build number328OSMac OS 10.12.5BrowserChrome 59.0.3071.115Flash version26.0.0Statusin homeEntitlementstve-vod, cdvr, clinear, est, tve-linear, cvodLast fingerprintcloudtv_web_polymer_4.3.4_prod_1501210935771_17949Stream providerprimetimeVideo IDV4418675779371617012L200163000728010017Media IDcomcast:dvr:schedule:V4418675779371617012L200163000728010017Error code102100.5Error descriptionLoading of the specified resource has failedError aux infohttps://xtvapi.cloudtv.comcast.net/recording/V4418675779371617012L200163000728010017/stream.m3u8?recorderManager=cdvr-m-rmID-fox01Video ProvidermsnbcVideo Sources:VideoObject/RecordingVideo TitleRachel Maddow
Spent another 15 minutes on phone with Comcast tech support. They had me restart the box even though they had agreed earlier in the call that playing on my laptop was playing from the cloud. Now they are escalating it again and will call me back in 24-48 hours again.
grnlifestyle, please send me a private message with your account address and your full name so I can research this further.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee. Please post so people with similar questions may benefit.
Was your question answered? Mark it as a solution!