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Re: (Error 102100.5: Loading of the specified resource has failed)

Posted by
Contributor

Message 1 of 4
613 Views
They are not going to help you, you can tell just by the questions the employee asked, it's the standard question they all ask and it does not matter what show or device you are using, they just need to be honest and say we know it is a issue and we are working on it, this has been going on for months now, I have even had my DVR replaced, and I've given up on tech support because it is a waste of time.
3 REPLIES
Posted by
Official Employee

Message 2 of 4
606 Views

Hi, mikeelkins133. I apologize for the frustrating experience you've had trying to get your Cloud DVR streaming issue resolved. I would like to help research this issue for you. If you provide me with specific examples of content you're encountering this error with I can research the content's status on the Cloud to make sure it isn't an issue on our back end that we can get corrected for you. Thanks.




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Posted by
Contributor

Message 3 of 4
499 Views
Any show, any timeframe, any channel,
Posted by
Official Employee

Message 4 of 4
432 Views

mikeelkins133, is this affecting all the usernames on your account? 

 




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon