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I am experiencing the same issue, but with Showtime even though I am subcribed. I keep getting the Orange locked key and am then directed to comcast via Safari to subscribe. I called comcast, who confirmed I am subscribed and said there should be no issue. Delete app. delete cookies, shut down reboot and should be fine, IS NOT! Still not working on either iPhone or iPad. Going on two days now.
We also had some issues with orange keys appearing when they should not be. This issue should now be resolved. Please try again and let me know if orange keys are still appearing.
I have the orange keys on iPad app and on my laptop (through xfinity tv site url). I have subscribe to every premium pay channel, but I get the "add subscription" message for every show on Max, Showtime & HBO. This has been going on for a few days. Hopefully it will get fixed soon
This is a known issue that we are looking into. Please go here for any updates: