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RNG200 not Recognized in DVR manager

Frequent Visitor

RNG200 not Recognized in DVR manager

Have a Cisco RGN200 in Zip 34997, DVR manager says it can't find the STB, talked to Inda, they state I have to swap the box for one with updated firmware. Other service providers I've had can push updates to STB, am I correct to assume this isn't possible with Comcast. Customer Service in India says no

Official Employee

Re: RNG200 not Recognized in DVR manager


minguel wrote:

Have a Cisco RGN200 in Zip 34997, DVR manager says it can't find the STB, talked to Inda, they state I have to swap the box for one with updated firmware. Other service providers I've had can push updates to STB, am I correct to assume this isn't possible with Comcast. Customer Service in India says no


 

Your area is scheduled for a required software and firmware update that will automatically activate the DVR Manager feature.

We are finishing up some activation testing in your area which can create a false-positive message from our website like the one you posted.

 

Shouldn't be long now for your area of Florida. Thanks for your patience.

 

More details in this thread:

 

http://forums.comcast.com/t5/XfinityTV-and-Equipment/New-Features-for-Scientific-Atlanta-Cisco-Cable...

 




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Frequent Visitor

Re: RNG200 not Recognized in DVR manager

Any time frame ? 

Customer service seems to be in the dark about any upgrades, they always say " its coming to your area" , also. I would be willing to be an" early adopter" and provide feedback on results of the upgrade if you would like to push the firmware.

Silver Problem Solver

Re: RNG200 not Recognized in DVR manager

The firmware has been pushed to most of the country there are only a few areas left.  You can provide some feedback here after you get the upgrade. 

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