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RE: Error code 560

New Poster

RE: Error code 560

I would like to know how to fix error code 560.  On comcast's website there are certain videos under today's highlights that specifically discuss a topic from today's news.  I cannot view these videos or spots.  Is there anything that I need to upgrade?  Let me know.  Thanks

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Official Employee

Re: RE: Error code 560


verlindaw wrote:

I would like to know how to fix error code 560.  On comcast's website there are certain videos under today's highlights that specifically discuss a topic from today's news.  I cannot view these videos or spots.  Is there anything that I need to upgrade?  Let me know.  Thanks


Try completely uninstalling your Adobe Flash Player and then try re-installing it and see if that works.

 

Go here for step-by-step instructions:

 

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos#er2

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: RE: Error code 560

I am having the same issue and I have unistalled and reinstalled adobe flash player 2 times.  It has not solved the problem.  Do you have any other suggestions?

Official Employee

Re: RE: Error code 560


gill301 wrote:

I am having the same issue and I have unistalled and reinstalled adobe flash player 2 times.  It has not solved the problem.  Do you have any other suggestions?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
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