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Pulsing sound

Frequent Visitor

Pulsing sound

The sound on xfinity streaming is pulsating in volume constantly and has been for a week or so.  It's unwatchable despite good stream and picture - the sound pulses are that pronounced.  Anyone know what this is?

Tags (1)
Frequent Visitor

Re: Pulsing sound

It's still happening. No answers, no suggestions...

Service Expert

Re: Pulsing sound

Did you try different browseers?




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Frequent Visitor

Re: Pulsing sound

I did - it happens on this device alone.

 

Bronze Problem Solver

Re: Pulsing sound


catyburt wrote:

I did - it happens on this device alone.

 


Try a different video source like youtube, it might be your device

Frequent Visitor

Re: Pulsing sound

It does not occur on my phone, Xbox or laptop when playing Xfinity.  On the Kindle it is ONLY on Xfinity,  not Youtube, not Amazon, not Netflix, Hulu or a dozen other sources.

 

It's Xfinity on Kindle only.   Still happening. Smiley Sad

 

Tags (1)
Service Expert

Re: Pulsing sound


catyburt wrote:

It does not occur on my phone, Xbox or laptop when playing Xfinity.  On the Kindle it is ONLY on Xfinity,  not Youtube, not Amazon, not Netflix, Hulu or a dozen other sources.

 

It's Xfinity on Kindle only.   Still happening. Smiley Sad

 


Does the Kindle use wifi?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Frequent Visitor

Re: Pulsing sound

The kindle uses wifi

Frequent Visitor

Re: Pulsing sound

Just got a free 7 day trial for DirecTV and it has no pulsing on my Kindle it's got to be something to do with the Xfinity app...

 This is NOT a solution as I still cannot use my XFINITY account to access the programming I pay for

Frequent Visitor

Re: Pulsing sound

Looks like no ideas to solve this?

Frequent Visitor

Re: Pulsing sound

I have NOT accepted any solutions and the problem still continues so I don't know why all of a sudden it showed up as solved?  I don't see any information that corrects this problem and I still have unusable audio.  Should I just assume that I'm stuck and won't be able to use XFINITY ?

 

PS - I am immobile due to disability and reading or watching video via my Kindle fire is my only means of passing time so if anyone can help me sort out how I can access and enjoy the XFINITY programming for which I continue to pay, I'd very much appreciate it!

Frequent Visitor

Re: Pulsing sound

Again this is pulsating sound from low volume intensity to loud and distorted static repeating continuously while attempting to watch ANY programs using the XFINITY application for kindle fire.  This pulsating sound does not occur on any of the other applications for viewing video on Kindle Fire.  The rate of cyclic pulsating volume is best described as surges - from soft to very loud and distorted to the point where it's mostly just static sound - is approximately one pulse per second.

 

Please help if you can - I've used XFINITY for years - I'm not sure if there is a solution but if not I guess I'll have to switch to satellite permanently.  😣

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