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Problem playing a TV show online

New Poster

Problem playing a TV show online

I've been trying to play the most recent episode of Chicago P.D. online & it plays thru all of the ads but within 5-10 seconds of engaging the actual episode I get the following ERROR msg:

Sorry, we’ve experienced some difficulty playing Chicago P.D. S3|E14 "The Song of Gregory Williams Yates".

Please refresh this page in your browser to continue where you left off.


PRIMETIME_HLS : Video-620712003627

I'm using IE 11 on a Windows 7 HomePremium platform. Help!!


Problem Solver

Re: Problem playing a TV show online

Hi varnum49, I just checked my IE11 - Win 7 . I was able to view, with no commercials. 

I did have to update my Silverlight to V 5.1.41212.0 tho.  

I use Chrome predominately and didn't have any problems with viewing.


The only time I see commercials is when comcast has a show originating from HULU.

I do have Adblock Plus on my machine.


I don't know if this info is of any use. Have you consider trying chrome browser?


ciao, bj


edit--  If you have the X1 platform, this probably is of no use to you.  sorry Smiley Sad

New Poster

Re: Problem playing a TV show online

BJ-Thanx so much.  Your solution worked out perfectly!


Problem Solver

Re: Problem playing a TV show online

Varnum-Happy to have been able to help..  Smiley Happy

ciao, bj

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