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Premium channels won't play on my computers. I have the subscriptions. Help.

New Poster

Premium channels won't play on my computers. I have the subscriptions. Help.

My premium channels are not opening up. when i sign in it just gives me a black box with a white arrow. Help nobody seem to know why.

New Poster

Re: Premium channels won't play on my computers. I have the subscriptions. Help.

from reading all the posts. One of them said to play it in firefox. It now works. Thanks for the help. Comcast should be ashamed of themselves for not figuring this out.

Official Employee

Re: Premium channels won't play on my computers. I have the subscriptions. Help.


marybe wrote:

from reading all the posts. One of them said to play it in firefox. It now works. Thanks for the help. Comcast should be ashamed of themselves for not figuring this out.


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 8.0

 

Go here for updates and how you can post your Shift+L output to further help us resolve this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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