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Premium Channels Not Working Online - Orange Key

New Poster

Premium Channels Not Working Online - Orange Key

I am unable to watch movies on premium channels online.  I subscribe to these channels and my bill is up to date.  I have tried the following:

 

logged on and off 

Closed and reopend the browser

Tried other browsers (Started with Firefox, then tried IE, then tried Chrome - all most recent versions)

Cleared cache and cookies

deauthorized all devices

 

None of these have worked.

 

Please help.

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Official Employee

Re: Premium Channels Not Working Online - Orange Key


PriscillaCro wrote:

I am unable to watch movies on premium channels online.  I subscribe to these channels and my bill is up to date.  I have tried the following:

 

logged on and off 

Closed and reopend the browser

Tried other browsers (Started with Firefox, then tried IE, then tried Chrome - all most recent versions)

Cleared cache and cookies

deauthorized all devices

 

None of these have worked.

 

Please help.


What premium channels do you subscribe to?

 

What videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Premium Channels Not Working Online - Orange Key

I subscribe to all of the premium channels.  I was specifically trying to watch episode two, season three of Eastbound and Down.  I have been able to watch these premium channels online for the past two months (I only started using this online service two months ago) and haven't had any problems until now.

Frequent Visitor

Re: Premium Channels Not Working Online - Orange Key

I had the same problem three weeks ago with the orange key not disappearing when I went to view shows on premium (and non-premium channels like Travel Channel), a problem that was occurring at the same time I was dealing with the Error 3001 issue in another thread ComcastJoe is part of. My configuration information is in that thread, but I'm posting here because I'm hoping it gives your engineers more info about the continuing problems some of us are having with the Xfinity service.

Official Employee

Re: Premium Channels Not Working Online - Orange Key


PriscillaCro wrote:

I subscribe to all of the premium channels.  I was specifically trying to watch episode two, season three of Eastbound and Down.  I have been able to watch these premium channels online for the past two months (I only started using this online service two months ago) and haven't had any problems until now.


Do the premium channels work on your TV?

 

Also, try these videos and let me know what happens (just let me know if you can start them):

 

http://xfinitytv.comcast.net/tv/The-Office/7370/2201411822/The-Office-520/videos

http://xfinitytv.comcast.net/tv/30-Rock/9578/2197090357/30-Rock-502/videos

http://xfinitytv.comcast.net/movies/When-Harry-Met-Sally.../39620/2196898874/When-Harry-Met-Sally/vi...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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