New to the Community? Start here.
Mheez, we've located the root of your issue in your account. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.
Mheez, just got back to the office. I'll respond to your private message.
beleager, I'll get to your private message as well.
I am also having this error with programs I download and try to play through Xfinity Stream. Please help! I am unable to send a PM.
RLSilvey, you have to post publicly first before you can send a private message. Try sending me one now and we can continue from there.
Hi All, please send me a private message for help. I cannot proactively private message.
I am getting the same message. Has anyone found out why the fix can't be shared publicly?
If the fix for a problem is not done by the user but instead caused and fixed on the xf system, they usually don't report what was done to fix the problem The only time I've seen such posts is when the comcast rep reports something very basic like they refreshed the account.
If you're still seeing this issue and haven't private messaged me already, please do so.
I'm having the same issue n how do I PM you?
Akedigital, got your PM.
Ever since the December update on Xfinity Stream app I can no longer watch my downloaded shows on my Android tablet. I get the same message but I have to go the on-demand route which is totally ridiculous and unacceptable. Your tech people by phone we're not very helpful because they did not know when or if it would ever be fixed. Since you still advertise that the service is available, I have filed a complaint with the FCC. This is false advertising and you taken away a service that you are promoting. I hope you have an answer for this.
Playback error help request.
bit more information needed. was this a recording that you had created? if so does the recording play normally on your home X1 equipment? or was it on-demand? same... plays at home fine?
Set your reminders
The world’s largest soccer tournament kicks off Thursday, June 14, 2018
with the final match on Sunday, July 15, 2018.
You can catch all of the
2018 FIFA World Cup Russia™
competition on Xfinity
For more information see here: FIFA World Cup 2018 on Xfinity
For more information about Free FIFA World Cup content for non-television customers see here: Free FIFA World Cup content via Xfinity Stream
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.