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Play now - Boss - error 570/570

Regular Visitor

Play now - Boss - error 570/570

What does this mean?

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Official Employee

Re: Play now - Boss - error 570/570


jeburrut0 wrote:

What does this mean?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, is it happening to all Boss episodes or just specific ones? If specific episodes, which ones?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Play now - Boss - error 570/570

My Device Information My Zip Code: 01002 My Cable Provider: Comcast Amherst Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.62.203.135 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: enabled Time Information My Clock Time: Mon Oct 1 14:40:07 EDT 2012 Server Clock Time: Mon Oct 1 14:40:07 EDT 2012

My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, au, bv, b, u, c, br, bt, h, ad, bw, d, al, ci, a, y, bx, bu, by, bs, at, cb, ch, bz, bm, bl, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: Play now - Boss - error 570/570


jeburrut0 wrote:

My Device Information My Zip Code: 01002 My Cable Provider: Comcast Amherst Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 24.62.203.135 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: enabled Time Information My Clock Time: Mon Oct 1 14:40:07 EDT 2012 Server Clock Time: Mon Oct 1 14:40:07 EDT 2012

My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, au, bv, b, u, c, br, bt, h, ad, bw, d, al, ci, a, y, bx, bu, by, bs, at, cb, ch, bz, bm, bl, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Play now - Boss - error 570/570

I asked for the meaning of the 570/570 error message. Unless I missed it, no answer was provided. I have tried Firefox which does work. Why is that so?

Official Employee

Re: Play now - Boss - error 570/570


jeburrut0 wrote:

I asked for the meaning of the 570/570 error message. Unless I missed it, no answer was provided. I have tried Firefox which does work. Why is that so?


This means that there is something in your Internet Explorer that is causing this issue. Try deleting your cookies and cache and then try again

 

If you are still having issues, try disabling any ad blocking add-ons and plug-ins on IE9 and then try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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