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Picture problem Zoom not working since last upgrade

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Picture problem Zoom not working since last upgrade

Having a problem with the X1 platform. Ever since the upgrade a couple of weeks ago the non Hi-Def channels are not displaying a full screen. They are in either  letter box mode or 4:3 mode. Channels like

The Outdoor channel or DIY network. I have tried the Menu on the box to change from full zoom to no zoom. Also I have tried the settings on my TV this has made the picture quality worst. I have called for support they said they would get back to me the have not followed up

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