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Paying $200 a month and can not watch a thing on line

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Paying $200 a month and can not watch a thing on line

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4             My pc runs genuine windows 7 home premium . 
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Official Employee

Re: Paying $200 a month and can not watch a thing on line


georgedubois wrote:

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4             My pc runs genuine windows 7 home premium . 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Paying $200 a month and can not watch a thing on line

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 29 My Map ID: 3 My Persona ID: 10308 My myDVR Manager Status: My Set Top Box Names: My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 71.60.6.58 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; .NET4.0C; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Time Information My Clock Time: Server Clock Time:
 
Official Employee

Re: Paying $200 a month and can not watch a thing on line


georgedubois wrote:
My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 29 My Map ID: 3 My Persona ID: 10308 My myDVR Manager Status: My Set Top Box Names: My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 71.60.6.58 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; .NET4.0C; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Time Information My Clock Time: Server Clock Time:
 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Paying $200 a month and can not watch a thing on line

Download and use Firefox from now on. Its the best browser out there.

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