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Past 3 days online and cable tv channels are locked stating I have no subscription.

New Poster

Past 3 days online and cable tv channels are locked stating I have no subscription.

I am 2 seconds from cancelling Comcast all together. Past three days, I cannot watch any tv shows on Demand, nor can I watch online. It says I need a subscription when I already subscribe. I was due to upgrade my cable box, but it was rescheduled. I believe they have upgraded my services even though I do not have an upgraded box.  Comcast has no idea how to fix this.

Cable Expert

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

The Comcast team available to the forum has been notified, expect a response here.




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New Poster

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Thank you!

Problem Solver

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hello LaureninDC,

I apologize for technical difficulties you have been having. I will work with you to get your issue moved toward resolution. I notice you called and went through various troubleshooting steps with an agent. Due to the troubleshooting steps not working I feel the next option would be to have a technician come out and troubleshoot the equipment. Is this acceptable?

 




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New Poster

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hi is it possible to schedule saturday? or friday evening

Problem Solver

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hello LaureninDC,

I have Friday(tomorrow 4/29) 3pm-5pm, nothing Saturday however.

 




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New Poster

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

ok please schedule me from 3-5 thank you

Problem Solver

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hello LaureninDC,

I have scheduled the technician scheduled for tomorrow 3-5pm.




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Official Employee

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hi LaureninDC, while waiting for the tech visit, I have refreshed entitlements on your account can you please retest your channels online? If you are still having issues can you please give me examples of channels giving you the need subscription message, and could you please respond to my private message with your email/username you are using.

 

Thank you




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New Poster

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

whatever you did worked! It's not locked nor showing I need a subscription! Thank you so much!

Official Employee

Re: Past 3 days online and cable tv channels are locked stating I have no subscription.

Hey no problem at all, please let me know if you have any questions or concerns in the future.

 

Thank you




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