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Partial recording available for streaming

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Partial recording available for streaming

My recording are available in full on my DVR, but certain shows only allow the first few minutes of a show to stream on any devices.  It is the same for computer and iPad apps.  IE:  This is Us episodes all are fine on DVR... but when you go to stream app, it says 14 minutes long (should be 1 hour and 5)... and will only play for half of that and show as watched in full, asking for delete.  This is Us was fine for first 2 episodes this season.. but third episode was back to this nonsense again.  Has been happening since stream came out.  I have opened and escalated several tickets... they never fix it... and just call me every couple of days to tell me that they haven't fixed it.  It's annoying. Game of Thrones was same way for the whole season.  I had to use HBOgo app to watch in full. 

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