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Pac 12 access

New Poster

Pac 12 access

I have the Pac 12 channel with my Comcast package.  However, I can't access the Pac 12 via my computer.  I can access all of the other channels including ESPN.  When I try to access the Pac 12 channel I'm asked to install Silverlight (which I have).  After this, I get the following message:

Xfinity Video Player Upgrade

Installing your Xfinity Player!

Please wait a moment while the video player plugin installs. When it finishes, this page will refresh automatically and playback will start.

 

I've spent hours online and on the telephone with Comcast customer representatives.  No one can solve this problem.  Can anyone help?

New Poster

Re: Pac 12 access

When I try to access the Pac 12 Network I keep getting the a 634 error message.  I have tried all of the fixes suggested on the Comcast Web Site and nothing as fixed the problem.  I avwe not found any reference to error 634 on the Comcast site.  ESPN  and the other channel work, just not Pac 12.  Anyone know how to fix the problem?  HELP? 

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