New to the Community? Start here.
Tried to activate HBOGO on my PS3 via the hbogo.com/activate website, and Comcast/Xfinity are not listed as providers. Contacted Comcast and they knew nothing about it. I then contacted HBO and they said that Comcast has blacked out HBOGO for that device.
They don't seem to really care about their customer base at all. Every other conceivable cable company in the US seems to support it, yet the largest one doesn't. How hard can it be anyway???
Same boat. Internet Plus package in Chicago. And this is after they prevented me from watching the same free web stream that everyone else had access to for the US-Russia olympic hockey game.
Don't understand why they allow some devices and not others.
Chromecast works fine.
Xbox 360 apparently does too...
Why not roku or the PS3?
I will definitely be looking for alternative service providers.
I'm guessing that's because Comcast has HBO's full catalog of shows in its on demand library or at least that is the case for me.
no. they don't. they have a very limited On Demand HBO library...
what the f>>>
i waited all this months for hbogo for my ps4 and my ps3. it finally arrives for the ps3. I had all this happy feelings all day and waiting on the app and what do you know.............Comcast you screwed me Again.
I shoulda stayed with Fios. I regret ever going to comcast. Gonna go back to Fios
This is a placeholder for a post that was moved to a secure location because it violates the forum guidelines (language filter circumvention). http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289
Comcast once again proves why it is consistently rated as among the worst companies in America: by ACTIVELY WITHHOLDING services for which its customers have already paid. Bravo Comcast, bravo.
I downloaded it and have no access as well. So wierd. I have access on my iphone, ipad and the pc but not the PS3....However I did notice the HBO on demand library has substantially grown. Maybe this is comcast's way of reducing bandwith. Since on demand doesnt use bandwith. Either way I still hate comcast with a passion but have not alternatives. Century link is the only one...Hate them even worse.
Bah! What a load of. You'd think with what we are charged, that we could get the services that we would like. However, given that there is a virtual monopoly, that will never come true. We're more likely to regress and have more restrictions than go the other way. Sad. Comcast, do the right thing by your customers, while you still have customers.
It works just fine on my smartphone.
It works just fine on my tablet.
It works just fine on my Chromecast.
It works just fine on my computer.
I can log in whenever and wherever I want and watch HBO.
Except on my Playstation 3.
Fix it, Comcast. C'mon. We all know you have the ability to just flp a switch and make it happen, so just make it happen. I'd love to hear your lame excuse for this one.
This is why im considering switching to att u-verse - $40 for internet and HBO Go - its not quite as fast as comcast(18vs26) but i never get top speeds anyway and I hate the idea of being restricted from something i am paying for:
I bought a PS3,
I bought a roku,
I pay for internet service,
I pay for HBO+HBOGO
and comcast has decided that i cant watch it the way i want on my tv?
This is ridiculous!
Why would you block this service for paying customers? I pay for HBO, cable, internet, phone through comcast, and have a ps3. I am as good of a customer as you will get. Why make these sorts of decisions that do nothing but make enemies? So wrong, Comcast. This is why everyone on the planet will leave your service the absolute first second they get another option. You may act now like this thinking no one has a choice, but it will not be long before they do, and at that point you are sunk. Enjoy it while you can I guess.
There is only one way to fight Comcast and that is to find another provider. They don't care about the customer just its bottom line. I'm looking now and will leave ASAP when I find an adequate service.
Why do we put up with this? The kind of money that we consumers shell out for cable and internet service, and comcast doesn't have the decency to allow us to use it to it's full potential; presumably, because they just don't feel like it. Nice customer service comcast, a real contribution to mankind. 160 bucks a month, hardly anything worth even taking the time to consider watching on your cable service, can't have 2 devices on the internet at once, and you don't follow through with supporting simple applications such as HBO GO for PS3 to keep your customers happy. I've never felt so ripped off in my life. Time to switch providers ASAP!
Its because comcast has a deal with Microsoft. Why else would it be available on xbox but not on ps3. Corporations stick together welcome to the land of the free and the home of big corporations. Lol it would be nice to watch it on my ps3 much more movies on hbogo. But I doubt that will ever happen :[
Blocked also for Apple TV. When I try to enter the HBOGO Code to view HBO (I am a subcriber), I get a message to go to "HBOGO/activate" and enter the code provided "when prompted". The result is first a choice of devices including "Apple/TV" then an opportunity to choose the internet provider (Comcast). When I do so I get a page saying I am already a an HBO subscriber but no prompt to ener the code. Repeated attempts to ask why have been deflected by Comcast telephone clerks who seem mostly to have no idea what I'm talking about.
It's not just PS3. Comcast Xfinity doesn't provide HBO GO to Roku users as well. It's kind of sad that these companies (Sony and Roku) don't make a bigger effort to gain support for their devices (especially since both said companies advertise that their devices can run these apps), but it's even stranger that Comcast won't allow it in the first place. I pay for my TV service and pay additional fees for HBO. If I owned an Apple product I could use it. Microsoft's XBox360 also has service from Comcast for HBO GO.
I have one major beef with this: Comcast's Guide and On Demand interface is trash, and I avoid using like the plague. I'd rather use my PS3 to browse Hulu or Netflix than browsing this clunky Xfinity menu that brings to mind MS-DOS - maybe I'm dating myself a bit there. Have you ever seen how nice the HBO GO interface is? I like using it on my computer, but why can't I use it on the PS3? AT&T's On Demand menu and guide is beautiful. Why can't Comcast put together a nicer interface for their customers? What gives? If Comcast could put out a nicer product that was easier to use - we all might be tempted to use it more.
As a paying customer, I'd like to be heard. I want to be provided an explained as to why access to my services are limited to the device that I am forced to pay rental fees for so I can receive service in the first place. Maybe I answered my own question there. Xfinity could have a deal with whatever company manufactures their cable boxes. That company might have an interest in restricting what servies are restricted. I don't know. Speculation on my part, but I haven't seen any explanation from Comcast spokespeople on this one. I'd like to hear what THEY have to say.
Comcast, why can I not watch HBOGo on my PS3?!
You are blocking data I have paid for, based on the hardware it will be displayed upon. None of your literature states that your internet service has content filters based on the hard I currently own or might purchase in the future. How can I (or anyone else) be expected to make purchase decision when we are very clearly being mislead/lied to by the materials produced by Comcast to sell it services?
I want to know WHY YOU have decided that some of us can’t see what we’ve paid for.
To this reading this, I suggest you contact the FCC and ask them the same question and what they plan to do about it.
Yes. Comcast sucks almost as much as they used to before. I came back after 7 years thinking they may have gotten better.
And now Comcast wants to gobble up Times Warner Cable - feel sorry for their customers too.
Leaving Comcast to go back to Verizon soon as my term is over - not worth it unless Comcast changes it's ways and start giving a dammm about it's customers ...
Every month I pay for a subscription that comces with HBO:GO I have a system that can use and access HBO:GO. I just can't use it. You know why? Comcast says "no". They don't care that every single one if there customers hates them. They know we can't leave. This is the reason you are the most hated company in the US.
Screw you Comcast.
So HBO GO has now been activated on Roku: http://arstechnica.com/business/2014/12/comcast-to-stop-blocking-hbo-go-and-showtime-on-roku-streami...
I've talked to 3 different Comcast CSRs and when I asked for a specific department or person to contact on my initial live chat, the CSR actually had the nerve to give contact info for HBO GO after blaming them. I ended up calling them anyway, and of course they sent me straight back to Comcast after explaining that HBO has given Comcast everything they need to activate the app. I finally got through to some sort of App Customer Service department, at which point I was told for the 3rd time that it's either HBO's or Sony's problem. I then told her that that is a lie and that HBO and Sony have given Comcast all the tools they need to activate/enable the service like they have already done with every other cable service provider. The only thing that supervisor could do was submit a complaint via Comcast's website feedback, so basically nothing. She said that it is not possible to contact the people in charge of this issue because they have stopped taking calls. She also mentioned that this was the first time she's had someone call to complain about this issue and tried to hypothsize that if "900,000 customers complain then maybe it's something they'll address" to which I replied that no one should have to call Comcast to demand a service that should be provided without questions, much less start a petition.
Comcast itself is the only roadblock to this issue. What is the timeline for this neogtiation? Why is there a negotiation at all? Comcast should not be allowed to be the gatekeeper of an app on a separate device that I own. They need to activate the HBO GO app on PS3 immediately.
If they were able to settle this "negotiation" with Roku and turn the App on IMMEDIATELY then what is holding them back from doing the same with PlayStation 3?