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Orange Keys

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Orange Keys

I'm having an issue in viewing shows on TruTv as the orange key prevents me from playing the videos.  Can someone please assist?  Thanks!

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Official Employee

Re: Orange Keys


seoulstar wrote:

I'm having an issue in viewing shows on TruTv as the orange key prevents me from playing the videos.  Can someone please assist?  Thanks!


Is this issue just with TruTV? Do other stations you subscribe to have orange keys?

 

Is the TruTV chanel coming in on your TV?

 

Is TruTV On Demand working?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Orange Keys

I am having the same problem with HBO, AMC, and all other premium channels that work fine on my tv at home.

 

 

I have logged in and out under all options. I have reset all caches and cookies and tried on mutliple browsers on multiple computers. 

 

 

Official Employee

Re: Orange Keys


river15 wrote:

I am having the same problem with HBO, AMC, and all other premium channels that work fine on my tv at home.

 

 

I have logged in and out under all options. I have reset all caches and cookies and tried on mutliple browsers on multiple computers. 

 

 


Our team is further looking into this. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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