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Orange Keys on laptop, everything works fine on iPad?

Regular Visitor

Orange Keys on laptop, everything works fine on iPad?

all videos work fine on my ipad including premiums, but i cant access most of the content through my laptop.  Online support reset my UDB but still having the same problem. 

 

HALP.

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New Poster

online tv help

im not able to watch an hbo series on my laptop.   I'm logged into my account and it is telling me that I have to subscribe to hbo which i already do.   I have watched several episodes of entourage already as recently as this morning.  im trying to do it again and it tells me i have to subscribe..

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Official Employee

Re: Orange Keys on laptop, everything works fine on iPad?

We were having some technical issues on our end on 2/12/12 around 6:30 PM EST. Customers were seeing orange keys even if they subscribed to the content.

 

The issue was resolved around 9:00 PM EST. Please try watching a video again and see if it works. Please let us know if it is working or not

 

Sorry for the inconvenience and thank you for your feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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