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Online tv

Ok I just went to you guys just so we could watch our tv programs anywhere now I have the 200 channel package with starz but it said i dont have that subscription whats up with that?

New Poster

Re: Online tv

Same thing is happening to me with HBO. I've been watching shows from Cable, Xfinity and HBO GO for iPhone and this evening it turns out I can't view anything that's not standard Xfinity. I went through 4 people on a chat to troubleshoot it and got nothing. They said I need to power cycle my cable box, but what would that have to do with anything? The worst part is that I'm out of town for the next 4 days and I want to watch some HBO programs in the evenings and now it seems I can't. It tells me I have to subscribe as well, even though we already did and it has been working fine since last Sunday when we sub'd.

Official Employee

Re: Online tv

I want to let you know that you must be in the USA for videos to work. I say this because it sounds like you both may be traveling.

 

If you are within the USA, try signing out than signing back in. If it still doesn't work, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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