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Online Video Playback Slows Until it Stops

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Online Video Playback Slows Until it Stops

Hello, this has been happening for about a year now where I will start playing a video online, and it will start to skip and stall, the video skips first, then the sound. After only a few seconds it will stall completely and slow down the entire computer. I know I can stream video on my computer just fine on other sites like youtube, HBOGo, and hulu. I think there must be something wrong with either the xfinity site or the player that is being used. I have searched online and not found any posts from people with this problem. Any advice would be appreciated. My computer specs are listed below  
 
 
 
 
  My Device Information
My Zip Code: 20772
My Cable Provider: Comcast Landover Digital
My myDVR Manager Status: Not Installed
My Set Top Box Names: Not Installed
My Queue setup: False
Facebook Queue Syncing: false
Facebook Connect: False
My public IP address: 192.5.215.250
My operating system: Windows - rv:15.0
My web browser: Firefox 15 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
My system type: Desktop computer or other device
My Move player version: Not Installed
My Silverlight version: 5.1.10516.0
My flash version: 11.4 r402
Javascript: enabled
Cookies: enabled
Time Information My Clock Time: Mon Sep 17 2012 09:48:05 GMT-0400 (Eastern Daylight Time) Server Clock Time: Mon Sep 17 2012 09:48:06 GMT-0400 (Eastern Daylight Time)
My Account Information Primary Account: False
Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, h, ad, bw, d, al, ci, y, bx, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bp, bo, cc, f, m, bn
Internet Subscriber: False
Cable TV Subscriber: True
Voice Subscriber: False

 

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Official Employee

Re: Online Video Playback Slows Until it Stops


jenswann wrote:
Hello, this has been happening for about a year now where I will start playing a video online, and it will start to skip and stall, the video skips first, then the sound. After only a few seconds it will stall completely and slow down the entire computer. I know I can stream video on my computer just fine on other sites like youtube, HBOGo, and hulu. I think there must be something wrong with either the xfinity site or the player that is being used. I have searched online and not found any posts from people with this problem. Any advice would be appreciated. My computer specs are listed below  

Have you tried a different web browser like Google Chrome?

 

What specific videos are you trying to watch? Can you please send me the links.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Online Video Playback Slows Until it Stops

I tried Internet Explorer with the same results, but I do not have Google Chrome.

I have experienced this problem with every video that I have tried to view on the Xfininty site.

Official Employee

Re: Online Video Playback Slows Until it Stops


jenswann wrote:

I tried Internet Explorer with the same results, but I do not have Google Chrome.

I have experienced this problem with every video that I have tried to view on the Xfininty site.


Try these two videos and let me know if one works better than the other:

 

Modern Family

 

American Pickers

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
New Poster

Re: Online Video Playback Slows Until it Stops

The Modern Family video worked fine, but the American Pickers video was choppy even when the ad was playing.

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