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Ondemand issues!

New Poster

Ondemand issues!

I am writing today to express my frustrations with comcast ondemand online movies and TV shows. First I want to say that my connection is not an issue and is excellent for that matter. when used/watched on other networks such as amazon NO issues arise. When watching the online ondemand service including premium channels a constant pause happens which is sooooo frustrating it makes me want to stop using it altogether which I wouldn't I would just use another service, with that said the matter gets worse when watching a TV show with commersials in it because it seems to rewind the commercial as well which you then have to watch again after re-freshing the page. Happen all the time not sure what it is if anything that can be done, so with that said good Day!

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Official Employee

Re: Ondemand issues!


tommytech25 wrote:

I am writing today to express my frustrations with comcast ondemand online movies and TV shows. First I want to say that my connection is not an issue and is excellent for that matter. when used/watched on other networks such as amazon NO issues arise. When watching the online ondemand service including premium channels a constant pause happens which is sooooo frustrating it makes me want to stop using it altogether which I wouldn't I would just use another service, with that said the matter gets worse when watching a TV show with commersials in it because it seems to rewind the commercial as well which you then have to watch again after re-freshing the page. Happen all the time not sure what it is if anything that can be done, so with that said good Day!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Contributor

Re: Ondemand issues!

my on demand videos are doing the same thing...choppy.. and it seems it's worse with hulu associated video

New Poster

Re: Ondemand issues!

I am currently having the same issue while trying to watch any of the Season 1 "Game of Thrones" episodes and it is beyond frustrating. The link to the episode I am watching now is

 

http://xfinitytv.comcast.net/watch/Game-of-Thrones/8664416244536328112/1886161241/Game-of-Thrones-02...

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 153 My Map ID: 125 My Persona ID: 9553 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 108.128.1.190 My operating system: Windows - undefined My web browser: Firefox 20 - Mozilla/5.0 (Windows NT 6.0; rv:20.0) Gecko/20100101 Firefox/20.0 My system type: Desktop computer or other device My Silverlight version: 5.1.20125.0 My Flash version: 11.6.602 Javascript: enabled Cookies: Enabled (1716 Bytes). Time Information My Clock Time: Sat May 04 2013 20:31:10 GMT-0400 (Eastern Daylight Time) Server Clock Time: Sat May 04 2013 20:31:10 GMT-0400 (Eastern Daylight Time)
My Account Information In Home Authenticated: false Primary Account: false Provider Codes: s, bi, du, cy, bq, ce, cd, cf, dx, aw, ar, dc, dm, cg, do, cq, da, df, ee, cu, au, ed, bv, b, cz, u, di, br, cx, bt, dj, de, dq, ds, h, bw, d, bh, ci, y, bx, dw, cp, bu, by, cn, dv, ax, bs, at, ea, ct, cb, ch, cs, eb, cv, bz, db, dr, bm, co, bl, bp, cw, dy, dp, bo, dn, k, dg, dh, j, dt, cc, f, m, bn Internet Subscriber: false Cable TV Subscriber: true Voice Subscriber: false
New Poster

Re: Ondemand issues!

An ongoing issue. Called Comcast, got a very nice call center guy suggesting I re-set safari.  total fail