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On xfinity website -- Channels are locked -- Can't watch them the site.

Regular Visitor

On xfinity website -- Channels are locked -- Can't watch them the site.

Hello, I am signed into my account that I use to watch my TV shows and movies on. I always watch using the xfinity website to watch my shows and never have a problem. Tonight, I went to watch Orphan Black, the orange box with the key/lock was showing. As I previously said, I am signed in. I tried signing out and signing back in but it did no good. I changed to BBC America on my TV and I still have the channel (as I should) so I don't know why I can't watch the show on the website. It's not just Orphan Black. It is every single cable channel that is locked. This should not be happening. I would like to get this resolved ASAP.

 

Edited to add: This thread can now be locked or deleted, as it is now working.

Regular Visitor

Re: On xfinity website -- Channels are locked -- Can't watch them the site.

After nearly 48 hours and no help from this forum, the site is working again and things aren't locked anymore.  I still have no idea why it wasn't working but the problem resolved itself.

 

This thread can now be locked or deleted.

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