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On line tv won't play everything shows up but then wont play

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On line tv won't play everything shows up but then wont play

For some reason no movies or shows will play it states waiting for authoration or waiting on playback and nothing. Some shows will play and you hear it but the screen says waiting for authoration. I have un installled and reinstalled my silver light and just spent 20 finding this forum and not even sure where or who or if anyone is going to answer. I tried your on line live chat and couldn't get a reply from anyone so im attemping it here. This is just another issue i have yet again with my service. Once again could some one help me figure out what the issue is please.

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Official Employee

Re: On line tv won't play everything shows up but then wont play


BonniePeck wrote:

For some reason no movies or shows will play it states waiting for authoration or waiting on playback and nothing. Some shows will play and you hear it but the screen says waiting for authoration. I have un installled and reinstalled my silver light and just spent 20 finding this forum and not even sure where or who or if anyone is going to answer. I tried your on line live chat and couldn't get a reply from anyone so im attemping it here. This is just another issue i have yet again with my service. Once again could some one help me figure out what the issue is please.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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