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On-demand loses sound after 30 minutes or so

New Poster

On-demand loses sound after 30 minutes or so

So this has happened multiple times now, normally shows for my daughter like Sesame Street from Sprout channel.   

 

Select "watch"

Watch normally, no fast forwarding

Sometime after about 30 minutes sound cuts out with no warning.  Pictures is perfectly fine.  

Try restarting show, sound cuts out in same place.  Seems like DVR is saving the on-demand and not getting a new copy of show.  

Go to a different tv and resume watching, same problem.

 

Any ideas?

Service Expert

Re: On-demand loses sound after 30 minutes or so


sjefaro wrote:

So this has happened multiple times now, normally shows for my daughter like Sesame Street from Sprout channel.   

 

Select "watch"

Watch normally, no fast forwarding

Sometime after about 30 minutes sound cuts out with no warning.  Pictures is perfectly fine.  

Try restarting show, sound cuts out in same place.  Seems like DVR is saving the on-demand and not getting a new copy of show.  

Go to a different tv and resume watching, same problem.

 

Any ideas?


try another episode? same thing?

 

you can restart (from beginning) the episode and hit PageUP button 3 times to get to the 30 minute mark and see if problem continues. on demand is not stored locally even for trick play that I can tell.




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New Poster

Re: On-demand loses sound after 30 minutes or so

Just restarted the same episode on another tv, did the 3 page ups and then ffwd.  Had sound then lost it at the same spot.

 

Tired a different episode and had no problem.

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